{"id":19226,"date":"2018-03-15T11:00:31","date_gmt":"2018-03-15T15:00:31","guid":{"rendered":"http:\/\/news.samsung.com\/us\/?p=19226"},"modified":"2024-01-26T13:18:05","modified_gmt":"2024-01-26T18:18:05","slug":"samsung-care-michael-lawder-byline-ubreakifix","status":"publish","type":"post","link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/samsung-care-michael-lawder-byline-uBreakiFix\/","title":{"rendered":"Samsung Care: Coming to a Zip Code Near You"},"content":{"rendered":"
\"Galaxy<\/a>

Galaxy phone owners can now get same-day, in person, authorized service at more than 300 UBreakIFix locations nationwide like the one pictured above in Winter Park, FL. (Photo Courtesy of UBreakIFix)<\/p><\/div>\n

\n

Times have changed<\/span>. We\u2019re living in the Customer Era \u2013 a world where a customer\u2019s experience with a brand is just as important as the product they chose to purchase.<\/p>\n

At Samsung, we believe customer loyalty is earned by delivering world class products and great experiences \u2013 before, during and after a purchase.<\/p>\n

And because times have changed when it comes to cultivating the right customer experience, we\u2019re in the midst of a customer care revolution at Samsung. Since 2017, we\u2019ve not only been offering new services, but we\u2019ve renewed our commitment to building stronger, more meaningful relationships with our customers, by helping them get the most out of the products they love.<\/p>\n

In doing so, we\u2019re working every day to deliver Care-first customer experiences as innovative as our products \u2013 available anytime, anywhere our customers need it.<\/p>\n

Today, marks the next step on that journey.<\/p>\n

We\u2019re bringing Samsung Care closer to our customers than ever before. In partnership with uBreakiFix<\/a>, Samsung is increasing U.S. touchpoints<\/a> for providing same-day in-person authorized support with certified pros at more than 300 locations nationwide. And, most of that support can be provided in two hours or less.<\/p>\n

\n

\"\"<\/a><\/p>\n

\n

Starting on March 15th<\/sup>, Galaxy mobile owners of the Galaxy S9, S9+, S8, S8+, S7, S7 edge, S6, S6+, Note8 and Note5 will now be able to get authorized front and back screen replacements, battery replacements and port and camera repairs at Samsung Care authorized uBreakiFix locations<\/a> nationwide. Other in and out-of-warranty support services are also available. Prices vary depending on a variety of factors. To get a pricing estimate for a device repair, contact a Samsung Care authorized uBreakiFix location near you.<\/p>\n

Schedule an appointment online, or drop off your device at one of our Samsung Care authorized service provider locations.<\/p>\n

Everyone at Samsung Care is thrilled to be closer than ever before to our customers nationwide. And stay tuned, because we\u2019re just getting started.<\/p>\n

More information about the program can be found at https:\/\/www.samsung.com\/us\/support\/ubreakifix\/faqs\/<\/a>.<\/p>\n

\n

\"\"<\/a><\/p>\n

\n

\"Michael<\/a>
\nAbout the Contributor<\/strong><\/em><\/span>
\nMichael Lawder<\/strong> is senior vice president of Customer Care for Samsung Electronics America.<\/em><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Times have changed. We\u2019re living in the Customer Era \u2013 a world where a customer\u2019s experience with a brand is just as important as the product they chose to purchase. At Samsung, we believe customer loyalty is earned by delivering world class products and great experiences \u2013 before, during and after a purchase. And because […]<\/p>\n","protected":false},"author":84,"featured_media":19230,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29720,29718,29721],"tags":[950,126,11251],"blue-badge":[],"class_list":["post-19226","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-mobile","category-product","category-product-mobile-smartphones","tag-michael-lawder","tag-smartphone","tag-ubreakifix"],"acf":{"turn_off_retargeting":false},"fimg_mobile_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2018\/03\/14131711\/samsung-care-logo.png","fimg_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2018\/03\/14131711\/samsung-care-logo.png","primary_category":{"term_id":29720,"name":"Mobile","slug":"product-mobile","term_group":0,"term_taxonomy_id":29720,"taxonomy":"category","description":"","parent":29718,"count":986,"filter":"raw","term_link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/category\/product\/product-mobile\/","term_path":"product\/product-mobile"},"badge":false,"_links":{"self":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/19226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/comments?post=19226"}],"version-history":[{"count":0,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/19226\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media\/19230"}],"wp:attachment":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media?parent=19226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/categories?post=19226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/tags?post=19226"},{"taxonomy":"blue-badge","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/blue-badge?post=19226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}