{"id":34514,"date":"2019-10-01T17:37:58","date_gmt":"2019-10-01T21:37:58","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=34514"},"modified":"2023-07-12T10:30:39","modified_gmt":"2023-07-12T14:30:39","slug":"samsung-customer-care-hosts-first-ever-national-skills-competition","status":"publish","type":"post","link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/samsung-customer-care-hosts-first-ever-national-skills-competition\/","title":{"rendered":"Samsung Customer Care Hosts First-Ever National Skills Competition"},"content":{"rendered":"

On September 19-20, 2019, Samsung Electronics America\u2019s Customer Care division hosted the first annual Skills Competition 2019<\/strong> in its Samsung Technical Training Center (STTC) in Little Ferry, N.J. The objective of the challenge was to design a five-star customer experience for master-level branded engineers with a focus on speed, quality, and satisfaction \u2013 the cornerstone of Samsung\u2019s customer care efforts.<\/p>\n

\"Samsung<\/a>

Samsung\u2019s Skills Competition 2019 finalists at the opening ceremony with Samsung Electronics America Customer Care leaders (l-r): Michael Lawder, SVP of Customer Care; Steve Kim, Vice President of Customer Care; and Chris Kim, Vice President of In-Home Service.<\/p><\/div>\n

Twenty national finalists \u2013 who were selected based on their exceptional repair and customer satisfaction rates \u2013 converged upon STTC for a roundtable seminar and new product training, which included Samsung\u2019s new slate of smart home appliances and an extensive Internet of Things (IoT)\u00a0product overview. For the individual skills competition, 15 semifinalists were asked to diagnose, troubleshoot and repair Samsung\u2019s award-winning, technically advanced and beautifully designed front load washers and French Door refrigerators \u2013 all the while learning to communicate\u00a0with\u00a0customers\u00a0more effectively.<\/p>\n

\"2019<\/a>

A master-level branded engineer competes in the Samsung Skills Competition 2019 to ensure their knowledge remains on track with the rapidly evolving pace of technology and the needs of Samsung\u2019s customers.<\/p><\/div>\n

YH Eom<\/strong>, President and CEO of Samsung Electronics North America, shared an inspiring video message conveying how Samsung prides itself on creating groundbreaking products and services that enhance customers\u2019 lives and offer a premium experience. Eom also emphasized delivering the highest standards of customer care and extending the lifecycle of Samsung\u2019s technology is paramount to that experience.<\/p>\n

\"Nicholas<\/a>

Nicholas Webert, Samsung Electronics America\u2019s Director of Product Training; Chris Kim, VP of In-Home Service; Christian Ross of Ross Technology Solutions (2nd place winner); Jonathan Cope of Telco Electronics (1st place winner); Rogel Negron of Appliance Repair Center of Maine (3rd place winner); and Joe Stinziano, Executive Vice President of Samsung Electronics America\u2019s Consumer Business division at the Skills Competition awards ceremony.<\/p><\/div>\n

Nicholas Webert<\/strong>, Director of Product Training for Samsung Electronics America<\/strong>, and Chris Kim<\/strong>, VP of In-Home Service<\/strong>, guided the engineers along their journey in the two-day competition. Joe Stinziano<\/strong>, Executive Vice President of Samsung Electronics America\u2019s Consumer Business division<\/strong>, was present for the awards ceremony to hand out top honors to the following: Jonathan Cope<\/strong> of Telco Electronics (1st<\/sup> place), Christian Ross<\/strong> of Ross Technology Solutions (2nd<\/sup> place) and Rogel Negron<\/strong> of Appliance Repair Center of Maine (3rd<\/sup> place). The branded engineers received plaques to commemorate the inaugural event; prizes based on finisher level like the Samsung Galaxy S10, the Samsung Galaxy Watch, the Samsung QLED 4K TV, and a new tool bag; and an all-expenses-paid trip to Korea for a factory and training center tour.<\/p>\n\n

Customer Care has plans to host the Skills Competition annually to create an even more informed ecosystem of expert branded engineers to ensure the highest Samsung customer satisfaction. Congratulations to the winners and best of luck in the field!<\/p>\n","protected":false},"excerpt":{"rendered":"

On September 19-20, 2019, Samsung Electronics America\u2019s Customer Care division hosted the first annual Skills Competition 2019 in its Samsung Technical Training Center (STTC) in Little Ferry, N.J. The objective of the challenge was to design a five-star customer experience for master-level branded engineers with a focus on speed, quality, and satisfaction \u2013 the cornerstone […]<\/p>\n","protected":false},"author":84,"featured_media":34545,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29719,17571],"tags":[10676,28904,24080,5911],"blue-badge":[],"class_list":["post-34514","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate","category-corporate-workforce","tag-samsung-care","tag-samsung-skills-competition","tag-samsung-technical-training-center-sttc","tag-yh-young-hoon-eom"],"acf":{"turn_off_retargeting":false},"fimg_mobile_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2019\/10\/01171058\/2019_skills_competetion_160.jpg","fimg_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2019\/10\/01171058\/2019_skills_competetion_160.jpg","primary_category":{"term_id":29719,"name":"Corporate","slug":"corporate","term_group":0,"term_taxonomy_id":29719,"taxonomy":"category","description":"","parent":0,"count":1029,"filter":"raw","term_link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/category\/corporate\/","term_path":"corporate"},"badge":false,"_links":{"self":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/34514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/comments?post=34514"}],"version-history":[{"count":0,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/34514\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media\/34545"}],"wp:attachment":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media?parent=34514"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/categories?post=34514"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/tags?post=34514"},{"taxonomy":"blue-badge","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/blue-badge?post=34514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}