{"id":41603,"date":"2020-08-18T08:00:01","date_gmt":"2020-08-18T12:00:01","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=41603"},"modified":"2021-08-06T11:32:46","modified_gmt":"2021-08-06T15:32:46","slug":"samsung-receives-more-j-d-power-awards-for-kitchen-and-laundry-appliances-than-any-other-manufacturer-in-2020","status":"publish","type":"post","link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/samsung-jd-power-awards-kitchen-laundry-appliances-2020\/","title":{"rendered":"Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020"},"content":{"rendered":"<h3 style=\"text-align: center\"><span style=\"color: #808080\"><em>Achieves highest ranking in J.D. Power 2020 Customer Satisfaction across the majority of appliance categories<\/em><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><strong>Samsung Electronics America, Inc.<\/strong>\u00a0is proud to announce the rankings and results of\u00a0<a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2020-kitchen-and-laundry-appliance-satisfaction-studies\" target=\"_blank\" rel=\"noopener noreferrer\">J.D. Power\u2019s 2020 Kitchen and Laundry Appliance Satisfaction studies<\/a>. Samsung has received more J.D. Power Awards for Kitchen and Laundry Appliances than any other manufacturer in 2020, ranking highest in eight out of 11 segments.<\/p>\n<p>Consumer satisfaction was measured on a 1000-point scale and was based on six factors: ease of use, features, performance and reliability, price, styling and appearance, and warranty.<\/p>\n<p>This year, Samsung ranked highest in all three segments of the J.D. Power 2020 Laundry Appliance Satisfaction Study.<\/p>\n<ul>\n<li>In Front-Load Washers, Samsung tied for number one out of 5 brands and performed highest in\u00a0<strong>styling and appearance <\/strong>and<strong> features.<\/strong><\/li>\n<li>In Top-Load Washers, Samsung ranked number one for the second year in a row out of 5 brands and performed highest in\u00a0<strong>performance and reliability, price, ease of use, features, styling and appearance, <\/strong>and<strong> warranty.<\/strong><\/li>\n<li>In Clothes Dryers, Samsung ranked number one for the second year in a row out of 5 brands and performed highest in\u00a0<strong>performance and reliability, price, ease of use, features, styling and appearance, <\/strong>and<strong> warranty.<\/strong><\/li>\n<\/ul>\n<div id='gallery-1' class='gallery galleryid-41603 gallery-columns-3 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/french-door-fridge-with-family-hub\/'><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1350\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18071300\/French-Door-Fridge-with-Family-Hub.png\" class=\"attachment-full size-full\" alt=\"Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18071300\/French-Door-Fridge-with-Family-Hub.png 2000w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18071300\/French-Door-Fridge-with-Family-Hub-600x405.png 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18071300\/French-Door-Fridge-with-Family-Hub-950x641.png 950w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/over-the-range-microwave-j-d-power-2020-customer-satisfaction\/'><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1350\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065526\/Over-the-Range-Microwave-J.D.-Power-2020-Customer-Satisfaction.png\" class=\"attachment-full size-full\" alt=\"Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065526\/Over-the-Range-Microwave-J.D.-Power-2020-Customer-Satisfaction.png 2000w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065526\/Over-the-Range-Microwave-J.D.-Power-2020-Customer-Satisfaction-600x405.png 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065526\/Over-the-Range-Microwave-J.D.-Power-2020-Customer-Satisfaction-950x641.png 950w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/linear-wash-dishwasher-j-d-power-2020-customer-satisfaction\/'><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1350\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065524\/Linear-Wash-Dishwasher-J.D.-Power-2020-Customer-Satisfaction.png\" class=\"attachment-full size-full\" alt=\"Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065524\/Linear-Wash-Dishwasher-J.D.-Power-2020-Customer-Satisfaction.png 2000w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065524\/Linear-Wash-Dishwasher-J.D.-Power-2020-Customer-Satisfaction-600x405.png 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065524\/Linear-Wash-Dishwasher-J.D.-Power-2020-Customer-Satisfaction-950x641.png 950w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/front-load-washer-j-d-power-2020-customer-satisfaction\/'><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1350\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065522\/Front-Load-Washer-J.D.-Power-2020-Customer-Satisfaction.png\" class=\"attachment-full size-full\" alt=\"Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065522\/Front-Load-Washer-J.D.-Power-2020-Customer-Satisfaction.png 2000w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065522\/Front-Load-Washer-J.D.-Power-2020-Customer-Satisfaction-600x405.png 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065522\/Front-Load-Washer-J.D.-Power-2020-Customer-Satisfaction-950x641.png 950w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/top-load-washer-j-d-power-2020-customer-satisfaction\/'><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1350\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065509\/Top-Load-Washer-J.D.-Power-2020-Customer-Satisfaction.png\" class=\"attachment-full size-full\" alt=\"Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065509\/Top-Load-Washer-J.D.-Power-2020-Customer-Satisfaction.png 2000w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065509\/Top-Load-Washer-J.D.-Power-2020-Customer-Satisfaction-600x405.png 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065509\/Top-Load-Washer-J.D.-Power-2020-Customer-Satisfaction-950x641.png 950w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/top-mount-freezer-j-d-power-2020-customer-satisfaction\/'><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1350\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065512\/Top-Mount-Freezer-J.D.-Power-2020-Customer-Satisfaction.png\" class=\"attachment-full size-full\" alt=\"Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065512\/Top-Mount-Freezer-J.D.-Power-2020-Customer-Satisfaction.png 2000w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065512\/Top-Mount-Freezer-J.D.-Power-2020-Customer-Satisfaction-600x405.png 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065512\/Top-Mount-Freezer-J.D.-Power-2020-Customer-Satisfaction-950x641.png 950w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/front-load-dryer-j-d-power-2020-customer-satisfaction\/'><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1350\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065517\/Front-Load-Dryer-J.D.-Power-2020-Customer-Satisfaction.png\" class=\"attachment-full size-full\" alt=\"Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065517\/Front-Load-Dryer-J.D.-Power-2020-Customer-Satisfaction.png 2000w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065517\/Front-Load-Dryer-J.D.-Power-2020-Customer-Satisfaction-600x405.png 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065517\/Front-Load-Dryer-J.D.-Power-2020-Customer-Satisfaction-950x641.png 950w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/front-control-slide-in-range-j-d-power-2020-customer-satisfaction\/'><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1350\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065520\/Front-Control-Slide-in-Range-J.D.-Power-2020-Customer-Satisfaction.png\" class=\"attachment-full size-full\" alt=\"Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065520\/Front-Control-Slide-in-Range-J.D.-Power-2020-Customer-Satisfaction.png 2000w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065520\/Front-Control-Slide-in-Range-J.D.-Power-2020-Customer-Satisfaction-600x405.png 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18065520\/Front-Control-Slide-in-Range-J.D.-Power-2020-Customer-Satisfaction-950x641.png 950w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\n<p>Samsung also ranked highest in five segments of the J.D. Power 2020 Kitchen Appliance Satisfaction Study.<\/p>\n<ul>\n<li>In Freestanding Ranges, Samsung ranked number one for the second year in a row out of 6 brands and performed highest in\u00a0<strong>performance and reliability, ease of use, price, styling and appearance, <\/strong>and<strong> features<\/strong>.<\/li>\n<li>In Over-the-Range Microwaves, Samsung ranked number one for the second year in a row out of 6 brands and performed highest in <strong>price, styling and appearance, <\/strong>and<strong> features.<\/strong><\/li>\n<li>In Dishwashers, Samsung ranked number one out of 8 brands and performed highest in <strong>price<\/strong>, <strong>features<\/strong>, and <strong>warranty<\/strong>.<\/li>\n<li>In French Door Refrigerators, Samsung ranked number one out of 4 brands and performed highest in <strong>performance and reliability, ease of use, price, styling and appearance, features, <\/strong>and <strong>warranty<\/strong>.<\/li>\n<li>In Top Mount Freezers (Two Door), Samsung ranked number one out of 6 brands and performed highest in <strong>performance and reliability, ease of use, price, styling and appearance, features, <\/strong>and <strong>warranty<\/strong>.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"embedded recommended recommended-tag\" data-tagpost=\"85253\">\n\t\t\t<div class=\"embedded-inner\">\n\t\t\t\t<div class=\"card-badge\">\n\t\t\t\t\t<p>Related News<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"recommended-card\">\n\t\t\t\t\t<a href=\"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/tag\/home-appliances\/\" class=\"recommended-news\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2026\/04\/08200852\/Samsung-Bespoke-AI-3-Door-Refrigerator-AutoView-268x178.jpg\" alt=\"Read more from Home Appliances\">\n\t\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t\t<div class=\"details-inner\">\n\t\t\t\t\t\t\t\t<p class=\"post-category\">Home Appliances<\/p>\n\t\t\t\t\t\t\t\t<h4>See the News<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"article-content\">\n\t\t<div class=\"article-body\">\n<p>\u201cAt Samsung, we are proud to lead the market with meaningful innovation that is being recognized and reflected in customer satisfaction as measured by J.D. Power,\u201d<strong> said John Herrington, Senior Vice President, General Manager of Home Appliances, Samsung Electronics America.<\/strong> \u201cEight J.D. Power Awards across key categories is a testament to our relentless passion and commitment to bringing appliances to consumers that are technologically advanced and aesthetically pleasing. As people reimagine their homes and what&#8217;s possible, we are focused on being an inspirational and exciting part of the journey.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Achieves highest ranking in J.D. Power 2020 Customer Satisfaction across the majority of appliance categories &nbsp; Samsung Electronics America, Inc.\u00a0is proud to announce the rankings and results of\u00a0J.D. Power\u2019s 2020 Kitchen and Laundry Appliance Satisfaction studies. Samsung has received more J.D. Power Awards for Kitchen and Laundry Appliances than any other manufacturer in 2020, ranking [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":41627,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29734,29735,29736,29718],"tags":[958,27405,618,49,408,27404,664,399,510],"blue-badge":[],"class_list":["post-41603","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-home-appliances","category-product-home-appliances-kitchen","category-product-home-appliances-laundry","category-product","tag-built-in-home-appliance","tag-dishwasher","tag-family-hub","tag-home-appliances","tag-j-d-power","tag-microwave","tag-range","tag-refrigerator","tag-washerdryer"],"acf":{"turn_off_retargeting":false},"fimg_mobile_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18070516\/Samsung-Laundry-Products-JD-Powers-2020.png","fimg_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2020\/08\/18070516\/Samsung-Laundry-Products-JD-Powers-2020.png","primary_category":{"term_id":29734,"name":"Home Appliances","slug":"product-home-appliances","term_group":0,"term_taxonomy_id":29734,"taxonomy":"category","description":"","parent":29718,"count":199,"filter":"raw","term_link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/category\/product\/product-home-appliances\/","term_path":"product\/product-home-appliances"},"badge":"Press Release","_links":{"self":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/41603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/comments?post=41603"}],"version-history":[{"count":0,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/41603\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media\/41627"}],"wp:attachment":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media?parent=41603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/categories?post=41603"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/tags?post=41603"},{"taxonomy":"blue-badge","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/blue-badge?post=41603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}