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<\/p>\nUnderscoring the company\u2019s commitment to deliver a customer-first care experience, Samsung Electronics America, Inc. announced today it is bringing in-person support to customers while they shop at over 100 Best Buy stores starting October 26. With this partnership, Samsung is opening up even more options for select Galaxy smartphone owners\u00b9 to have access to authorized repairs \u2014 from screen repairs to device maintenance to software troubleshooting.<\/p>\n
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\u201cAt Samsung, our goal is to give consumers more ways to access same-day customer care from our nationwide network of authorized care providers,\u201d said Ramon Gregory, Senior Vice President of Customer Care at Samsung Electronics America<\/strong>. \u201cWith this new expansion to Best Buy stores, we\u2019re making it even easier and more convenient for select flagship Samsung Galaxy smartphone owners to access a care experience that is as innovative as our products.\u201d<\/p>\n Samsung\u2019s customer care program is focused on quality, speed, and convenience. Now, Galaxy owners can schedule an appointment with Best Buy\u2019s team of Geek Squad Agents that are certified and professionally trained to repair Samsung Galaxy smartphones.<\/p>\n As a Samsung Authorized Care Service Center, Best Buy meets Samsung\u2019s highest quality standards. This means added peace of mind knowing any repair is handled with the upmost care by certified professionals equipped with knowledge of how to use genuine Samsung parts.<\/p>\n The Samsung Authorized Care service at Best Buy locations will provide front and back screen replacements, battery replacements, port and camera repairs, and other in- and out-of-warranty support services for Galaxy S series and Galaxy Notes series devices starting October 26. Support for Galaxy Z foldable phones will begin in early November\u00b2.<\/p>\n This expansion joins the company\u2019s large network of support offerings. From in-person support at over 550 Samsung Authorized Care locations and over 600 independent service providers nationwide, to \u2018We Come To You\u2019 doorstep repair and contactless mail-in service, Samsung is ready to help diagnose, troubleshoot and repair your Samsung product in a way that\u2019s most convenient for the customer.<\/p>\n To find a Samsung Authorized Care location near you, check out the store locator<\/a> on our website. Customers can also schedule an appointment online at www.samsung.com\/us\/support\/service\/<\/a>. For a full list of eligible Galaxy smartphones and for additional information, please visit www.samsung.com\/us\/support\/bestbuy<\/a>.<\/p>\n