{"id":51112,"date":"2022-03-31T12:00:57","date_gmt":"2022-03-31T16:00:57","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=51112"},"modified":"2023-07-12T10:28:36","modified_gmt":"2023-07-12T14:28:36","slug":"samsung-expands-customer-first-care-experience-with-new-self-repair-program","status":"publish","type":"post","link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/samsung-self-repair-program-ifixit-customer-first-care-experience\/","title":{"rendered":"Samsung Expands Customer-First Care Experience with New Self-Repair Program"},"content":{"rendered":"

In delivering a customer-first care experience nationwide, Samsung is continually offering more convenient and accessible options for consumers to prolong the use of their devices, promote a circular economy and minimize e-waste. Today, Samsung Electronics America<\/strong> announced that Galaxy device owners will be able to take product repair<\/a> into their own hands for Samsung\u2019s most popular models, the Galaxy S20 and S21 family of products, and the Galaxy Tab S7+ beginning this summer. Samsung consumers will get access to genuine device parts, repair tools, and intuitive, visual, step-by-step repair guides. Samsung is collaborating with iFixit<\/a>, the leading online repair community, on this program. More information will be shared once self-repair<\/a> is available.<\/p>\r\n

To start, Galaxy device owners will be able to replace display assemblies, back glass, and charging ports \u2014 and return used parts to Samsung for responsible recycling. In the future, Samsung plans to expand self-repair<\/a> to more devices and repairs from our extensive product portfolio.<\/p>\r\n

\u201cAt Samsung, we\u2019re creating more ways for consumers to extend the lifespan of our products with premium care experiences,\u201d said Ramon Gregory, Senior Vice President of Customer Care at Samsung Electronics America<\/strong>. \u201cAvailability of self-repair<\/a> will provide our consumers the convenience and more options for sustainable solutions.\u201d<\/p>\r\n

\u201cWe are excited to be consulting with Samsung to help them develop a solution for DIY parts and repair information,\u201d said Kyle Wiens, CEO of iFixit<\/strong>. \u201cEvery time you fix a device, you\u2019re helping the planet.\u201d<\/p>\r\n

Samsung has a vast network of same-day service, covering 80% of the United States population, where consumers can access more than 2,000 locations for mobile products. Samsung also has over 550 \u2018We Come To You Vans\u2019 offering in-person service within a 30-60 minute drive \u2013 and a repair time of typically two hours or less. Providing further nationwide support, Samsung will ship customers an empty box to package their phone and schedule at-home pick-up for free via Samsung\u2019s Mail-In Service. Consumers can also drop off their package at a local UPS store.<\/p>\r\n\n\t\t<\/div>\n\t\t<\/div>\n\t\t

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Galaxy smartphone owners can extend the life of their devices across Samsung\u2019s expansive care options, including:<\/p>\r\n