{"id":58549,"date":"2023-05-01T09:00:45","date_gmt":"2023-05-01T13:00:45","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=58549"},"modified":"2024-03-05T14:17:49","modified_gmt":"2024-03-05T19:17:49","slug":"samsung-members-app-offers-free-technical-support","status":"publish","type":"post","link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/samsung-members-app-offers-free-technical-support\/","title":{"rendered":"Samsung Members App Offers Free Technical Support"},"content":{"rendered":"<p>Believe it or not, people click, swipe or tap on their <a href=\"https:\/\/www.samsung.com\/us\/smartphones\/\" target=\"_blank\" rel=\"noopener\">phone<\/a> 2,617 times a day<sup><a href=\"#ftn_1\">1<\/a><\/sup> as they read, send texts or scroll through<a href=\"https:\/\/twitter.com\/SamsungNewsUS\" target=\"_blank\" rel=\"noopener\"> social media<\/a>. That\u2019s almost one million touches each year! With all this activity, it\u2019s important to take care of your <a href=\"https:\/\/www.samsung.com\/us\/smartphones\/\" target=\"_blank\" rel=\"noopener\">phone<\/a> and conduct regular device maintenance checks, much like how you take care of a car to make sure it\u2019s running smoothly. The <a href=\"https:\/\/www.samsung.com\/global\/galaxy\/apps\/samsung-members\/\" target=\"_blank\" rel=\"noopener\">Samsung Members App<\/a> offers a quick and easy way to check on the health of your <a href=\"https:\/\/www.samsung.com\/us\/smartphones\/\" target=\"_blank\" rel=\"noopener\">phone<\/a>.<\/p>\n<div id=\"attachment_58583\" style=\"width: 879px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.samsung.com\/global\/galaxy\/apps\/samsung-members\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-58583\" class=\"size-full wp-image-58583\" src=\"https:\/\/news.samsung.com\/us\/wp-content\/uploads\/2023\/04\/members-app-screens.png\" alt=\"\" width=\"869\" height=\"484\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2023\/04\/28133449\/members-app-screens.png 869w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2023\/04\/28133449\/members-app-screens-600x334.png 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2023\/04\/28133449\/members-app-screens-438x245.png 438w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/a><p id=\"caption-attachment-58583\" class=\"wp-caption-text\">The Samsung Members app offers special benefits, news, free technical support and device diagnostics.<\/p><\/div>\n<h5><strong>Benefits of the Samsung Members app<\/strong><\/h5>\n<ul>\n<li><strong>Device diagnostics:<\/strong> Run 24 different diagnostics to identify and test the components impacting your <a href=\"https:\/\/www.samsung.com\/us\/smartphones\/\" target=\"_blank\" rel=\"noopener\">device<\/a>.<\/li>\n<li><strong>Optimize performance:<\/strong> The app will give recommendations for optimizing <a href=\"https:\/\/news.samsung.com\/us\/samsung-new-galaxy-s23-series-take-passions-further-designed-premium-experience-today-beyond-unpacked-2023\/\">performance<\/a>. This may include clearing up storage space, closing unnecessary background apps or adjusting settings to conserve battery life.<\/li>\n<li><strong>Discover exclusive content:<\/strong> Access <a href=\"https:\/\/news.samsung.com\/us\/samsung-launches-everyday-news-app-galaxy-device-users\/\" target=\"_blank\" rel=\"noopener\">news<\/a>, <a href=\"https:\/\/news.samsung.com\/us\/tag\/living-my-best-life-with-the-samsung-product\/\" target=\"_blank\" rel=\"noopener\">tips<\/a>, <a href=\"https:\/\/www.samsung.com\/us\/explore\/\" target=\"_blank\" rel=\"noopener\">tutorials<\/a>, <a href=\"https:\/\/news.samsung.com\/us\/samsung-launches-odyssey-universe-map-in-fortnite\/\" target=\"_blank\" rel=\"noopener\">information on sweepstakes<\/a> to get the most out of being a Samsung member.<\/li>\n<li><strong>24-7 chat support:<\/strong> Samsung\u2019s <a href=\"https:\/\/www.samsung.com\/us\/support\/\" target=\"_blank\" rel=\"noopener\">technical support team<\/a> is always available through text chat, remote support and service requests.<\/li>\n<li><strong>Find community:<\/strong> <a href=\"https:\/\/www.samsung.com\/global\/galaxy\/apps\/samsung-members\/\" target=\"_blank\" rel=\"noopener\">The Members app<\/a> offers a community forum where people can post questions and find solutions from other Samsung customers. The more you engage, the more you can earn badges, elevated status and rewards.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"embedded recommended recommended-post\">\n\t\t\t<div class=\"embedded-inner\">\n\t\t\t\t<div class=\"card-badge\">\n\t\t\t\t\t<p>Recommended News<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"recommended-card\">\n\t\t\t\t\t<a href=\"https:\/\/news.samsung.com\/us\/samsung-expands-self-repair-program-galaxy-pcs-extra-mile-consumers-care?r=true&#038;referrer=usnewsroom\" target=\"_blank\" class=\"recommended-news\" aria-label=\"Samsung Extends Self-Repair Program \u2013 Learn More\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2023\/01\/17094205\/Care-Self-Repair_PC-scaled.jpg\" alt=\"Learn More: Samsung Extends Self-Repair Program\">\n\t\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t\t<div class=\"details-inner\">\n\t\t\t\t\t\t\t\t<h4>Samsung Extends Self-Repair Program<\/h4>\n\t\t\t\t\t\t\t\t<p>Learn More<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"article-content\">\n\t\t<div class=\"article-body\">\n<h5>Where to Get the Samsung Members App<\/h5>\n<p><a href=\"https:\/\/www.samsung.com\/global\/galaxy\/apps\/samsung-members\/\" target=\"_blank\" rel=\"noopener\">The Members app<\/a>, which has a blue and white \u201cM\u201d logo, may already be installed on your <a href=\"https:\/\/www.samsung.com\/us\/smartphones\/\" target=\"_blank\" rel=\"noopener\">phone<\/a>. Check the Samsung tile on your phone, which includes <a href=\"https:\/\/www.samsung.com\/global\/galaxy\/apps\/samsung-health\/\" target=\"_blank\" rel=\"noopener\">Samsung Health<\/a>, <a href=\"https:\/\/www.samsung.com\/us\/smartthings\/\" target=\"_blank\" rel=\"noopener\">SmartThings<\/a>, <a href=\"https:\/\/www.samsung.com\/us\/apps\/smart-switch\/\" target=\"_blank\" rel=\"noopener\">Smart Switch<\/a> and <a href=\"https:\/\/news.samsung.com\/us\/tag\/apps-&amp;-services\/\" target=\"_blank\" rel=\"noopener\">other apps<\/a> made exclusively for Samsung device owners. If it is not there, go to the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.samsung.android.voc&amp;hl=en_US&amp;gl=US\" target=\"_blank\" rel=\"noopener\">Play Store<\/a> and look for <a href=\"https:\/\/www.samsung.com\/global\/galaxy\/apps\/samsung-members\/\" target=\"_blank\" rel=\"noopener\">Samsung Members app<\/a>, which has been downloaded 1 billion times and has a 4.6 star rating from 1 million people.<\/p>\n<div class=\"embedded product-module\">\n\t\t<a id=\"product-module-0\" href=\"https:\/\/www.samsung.com\/global\/galaxy\/apps\/samsung-members\/\" title=\"Samsung Members App\" class=\"snr-article_product-image\" target=\"_blank\">\n\t\t<img decoding=\"async\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2023\/05\/05145308\/Members-app.png\" alt=\"Samsung Members App\">\n\t\t<\/a>\n\t<\/div>\n<h6 style=\"font-size: .8em;\"><sup>1<\/sup><a href=\"https:\/\/www.brusselstimes.com\/232851\/people-touch-their-smartphone-over-2600-times-a-day-research-shows\" target=\"_blank\" rel=\"noopener\">&#8220;People touch their smartphone over 2,600 times a day, research shows,&#8221;<\/a> Brussels Times<\/h6>\n","protected":false},"excerpt":{"rendered":"<p>Believe it or not, people click, swipe or tap on their phone 2,617 times a day1 as they read, send texts or scroll through social media. That\u2019s almost one million touches each year! With all this activity, it\u2019s important to take care of your phone and conduct regular device maintenance checks, much like how you [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[17560,29720,29721],"tags":[43,30131,10676,5829,126,458],"blue-badge":[],"class_list":["post-58549","post","type-post","status-publish","format-standard","hentry","category-product-mobile-apps-services","category-product-mobile","category-product-mobile-smartphones","tag-apps-services","tag-members-app","tag-samsung-care","tag-samsung-health","tag-smartphone","tag-smartthings"],"acf":{"turn_off_retargeting":false},"fimg_mobile_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2023\/05\/05141631\/samsung-members-app-featured-200x200.png","fimg_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2023\/05\/05141631\/samsung-members-app-featured-432x286.png","primary_category":{"term_id":17560,"name":"Apps &amp; Services","slug":"product-mobile-apps-services","term_group":0,"term_taxonomy_id":17560,"taxonomy":"category","description":"","parent":29720,"count":194,"filter":"raw","term_link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/category\/product\/product-mobile\/product-mobile-apps-services\/","term_path":"product\/product-mobile\/product-mobile-apps-services"},"badge":false,"_links":{"self":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/58549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/comments?post=58549"}],"version-history":[{"count":0,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/58549\/revisions"}],"wp:attachment":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media?parent=58549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/categories?post=58549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/tags?post=58549"},{"taxonomy":"blue-badge","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/blue-badge?post=58549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}