{"id":72001,"date":"2024-06-25T11:00:36","date_gmt":"2024-06-25T15:00:36","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=72001"},"modified":"2025-02-07T10:53:35","modified_gmt":"2025-02-07T15:53:35","slug":"pdq-chicken-selects-samsung-kiosks-powered-by-grubbrr-for-in-store-self-ordering-technology","status":"publish","type":"post","link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/pdq-chicken-selects-samsung-kiosks-powered-by-grubbrr-for-in-store-self-ordering-technology\/","title":{"rendered":"PDQ Chicken Selects Samsung Kiosks Powered by GRUBBRR for In-Store Self-Ordering Technology"},"content":{"rendered":"<p>Samsung announces <a href=\"https:\/\/www.eatpdq.com\/\" target=\"_blank\" rel=\"noopener\">PDQ Chicken<\/a>, the award-winning fast-casual chain famous for its fresh and flavorful chicken tenders, will roll out <a href=\"https:\/\/www.samsung.com\/us\/business\/displays\/interactive\/kiosk\/\" target=\"_blank\" rel=\"noopener\">Samsung Kiosks<\/a> powered by GRUBBRR to all states that PDQ operates in, including Florida, North Carolina, New York and New Jersey. The three-phase rollout began in April and was finalized in early June.<\/p>\n<p><iframe loading=\"lazy\" title=\"PDQ Chicken Selects Samsung Kiosks Powered by GRUBBRR\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/XNMx183SXk0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>\u201cThe PDQ Chicken brand stands for \u2018People Dedicated to Quality,\u2019 which is a commitment that extends not only to the mindful ingredients in its food but also the guest experience inside its restaurants,\u201d said <a href=\"https:\/\/news.samsung.com\/us\/tag\/sara-grofcsik\/\" target=\"_blank\" rel=\"noopener\">Sara Grofcsik, Head of Sales, Display Division, Samsung Electronics America.<\/a> \u201cThe intuitive, all-in-one ordering and payment system on the <a href=\"https:\/\/www.samsung.com\/us\/business\/displays\/interactive\/kiosk\/\" target=\"_blank\" rel=\"noopener\">Samsung Kiosk<\/a> enables PDQ to meet modern customer expectations for self-service with faster, more accurate orders that keep guests coming back for more, time and time again.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-72008\" src=\"https:\/\/news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/samsung-pdq-chicken-kiosks-2-scaled.jpg\" alt=\"Samsung interactive kiosks at PDQ chicken\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164032\/samsung-pdq-chicken-kiosks-2-scaled.jpg 2560w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164032\/samsung-pdq-chicken-kiosks-2-600x337.jpg 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164032\/samsung-pdq-chicken-kiosks-2-950x534.jpg 950w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164032\/samsung-pdq-chicken-kiosks-2-1536x864.jpg 1536w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164032\/samsung-pdq-chicken-kiosks-2-2048x1152.jpg 2048w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164032\/samsung-pdq-chicken-kiosks-2-664x373.jpg 664w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164032\/samsung-pdq-chicken-kiosks-2-437x246.jpg 437w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p>In August of 2023, PDQ launched a pilot program with <a href=\"https:\/\/grubbrr.com\/\" target=\"_blank\" rel=\"noopener\">GRUBBRR<\/a>, a cutting-edge provider of self-ordering technology, to test the effectiveness of its technology in decreasing operating costs, minimizing dependency on labor, increasing revenue and providing guests with a better overall experience. Throughout the pilot, the <a href=\"https:\/\/news.samsung.com\/us\/samsung-grubbrr-partners-showcase-digital-transformation-dining-experiences-nra-2023\" target=\"_blank\" rel=\"noopener\">Samsung Kiosk powered by GRUBBRR<\/a> met all success and satisfaction benchmarks by exceeding usage expectations, increasing average ticket size and creating operational efficiencies. In fact, 20% of PDQ customers choose automated upsells on Samsung Kiosks, contributing to a 25% average ticket increase.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-72009\" src=\"https:\/\/news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/samsung-pdq-chicken-kiosk-3-scaled.jpg\" alt=\"closeup of Samsung display at PDQ Chicken\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164133\/samsung-pdq-chicken-kiosk-3-scaled.jpg 2560w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164133\/samsung-pdq-chicken-kiosk-3-600x337.jpg 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164133\/samsung-pdq-chicken-kiosk-3-950x534.jpg 950w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164133\/samsung-pdq-chicken-kiosk-3-1536x864.jpg 1536w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164133\/samsung-pdq-chicken-kiosk-3-2048x1152.jpg 2048w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164133\/samsung-pdq-chicken-kiosk-3-664x373.jpg 664w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164133\/samsung-pdq-chicken-kiosk-3-437x246.jpg 437w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p>\u201cWe are thrilled to partner with GRUBBRR to enhance the guest experience at PDQ,\u201d said Kep Sweeney, CEO of PDQ. \u201cThis partnership aligns with our commitment to innovation. By implementing GRUBBRR\u2019s self-ordering technology, we are excited to streamline operations, improve efficiency, and embrace digital solutions to meet the evolving needs of our guests.&#8221;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-72010\" src=\"https:\/\/news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/samsung-pdq-chicken-1.jpg\" alt=\"Man ordering at a Samsung Kiosk at PDQ Chicken restaurant\" width=\"1000\" height=\"662\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164214\/samsung-pdq-chicken-1.jpg 1000w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164214\/samsung-pdq-chicken-1-600x397.jpg 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164214\/samsung-pdq-chicken-1-950x629.jpg 950w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164214\/samsung-pdq-chicken-1-432x286.jpg 432w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164214\/samsung-pdq-chicken-1-664x440.jpg 664w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164214\/samsung-pdq-chicken-1-268x178.jpg 268w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164214\/samsung-pdq-chicken-1-437x289.jpg 437w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p>\u201cPDQ is a forward-thinking brand, implementing digital technologies to further their mission of providing the highest quality of service and food to their guests,\u201d said Sam Zietz, CEO of GRUBBRR. \u201cWith our technology, PDQ restaurants will be able to create operational efficiencies that help streamline the ordering process and enhance the customer experience, while simultaneously increasing revenue.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-72011\" src=\"https:\/\/news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/samsung-pdq-chicken-ordering-scaled.jpg\" alt=\"man in sunglasses ordering through a Samsung Kiosk at PDQ Chicken restaurant\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164312\/samsung-pdq-chicken-ordering-scaled.jpg 2560w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164312\/samsung-pdq-chicken-ordering-600x337.jpg 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164312\/samsung-pdq-chicken-ordering-950x534.jpg 950w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164312\/samsung-pdq-chicken-ordering-1536x864.jpg 1536w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164312\/samsung-pdq-chicken-ordering-2048x1152.jpg 2048w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164312\/samsung-pdq-chicken-ordering-664x373.jpg 664w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164312\/samsung-pdq-chicken-ordering-437x246.jpg 437w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p>The Samsung Kiosk integrates seamlessly into PDQ Chicken\u2019s Point-of-Sale (POS) systems, enabling data flow through existing integrations. PDQ can use POS reporting features from the enterprise portal to tie performance against set KPIs and benchmarks for success.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-72012\" src=\"https:\/\/news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/pdq-chicken-restaurant-scaled.jpg\" alt=\"Aerial view of a PDQ Chicken restaurant\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164415\/pdq-chicken-restaurant-scaled.jpg 2560w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164415\/pdq-chicken-restaurant-600x337.jpg 600w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164415\/pdq-chicken-restaurant-950x534.jpg 950w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164415\/pdq-chicken-restaurant-1536x864.jpg 1536w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164415\/pdq-chicken-restaurant-2048x1152.jpg 2048w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164415\/pdq-chicken-restaurant-664x373.jpg 664w, https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24164415\/pdq-chicken-restaurant-437x246.jpg 437w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p>To learn more about how Samsung Kiosks enable restaurants to deliver customers a modern, convenient self-service experience, please visit <a href=\"https:\/\/www.samsung.com\/us\/business\/displays\/interactive\/kiosk\/\" target=\"_blank\" rel=\"noopener\">samsung.com\/us\/business\/displays\/interactive\/kiosk\/<\/a>.<\/p>\n<h6><strong>About GRUBBRR <\/strong><\/h6>\n<h6>Headquartered in Boca Raton, Florida, GRUBBRR is the leader in self-ordering technologies that are revolutionizing the way commerce is transacted. GRUBBRR\u2019s award-winning ecosystem, which includes kiosks, smart lockers, kitchen display systems, order progress boards, digital menu signage, mobile ordering, POS, online ordering, and more, are proven to help businesses maximize revenue, decrease labor costs, and improve the consumer experience. With solutions that are adaptable and beneficial to a multitude of businesses, GRUBBRR powers both enterprise-level and small and medium businesses across verticals such as quick-service restaurants, fast casual restaurants, stadiums, movie theatres, casinos, micro-markets, retail, and more. To learn more about GRUBBRR and its products, visit <a href=\"https:\/\/grubbrr.com\/\">grubbrr.com\/<\/a> or connect with us on <a href=\"https:\/\/www.linkedin.com\/company\/grubbrr\/\">LinkedIn<\/a>, <a href=\"https:\/\/www.facebook.com\/GRUBBRR\/\">Facebook<\/a>, <a href=\"https:\/\/www.instagram.com\/grubbrr\/?hl=en\">Instagram<\/a>, <a href=\"https:\/\/x.com\/teamgrubbrr?lang=en\">Twitter<\/a> and <a href=\"https:\/\/www.tiktok.com\/@grubbrr\">TikTok<\/a>.<\/h6>\n<div style=\"margin-top: 20px;\">\n<h6><strong>About PDQ <\/strong><\/h6>\n<h6>Founded in 2011, award-winning PDQ &#8211; &#8220;People Dedicated to Quality&#8221; &#8211; offers chef-driven recipes and mindful ingredients typically found in a fine casual restaurant with the value, speed and convenience of the fast food and fast casual segment. Outback Steakhouse co-founder Bob Basham and MVP Holdings CEO Nick Reader are the two principal owners of PDQ. Beloved throughout the Southeast and now beyond for its famous hand-breaded chicken tenders and signature sauces, PDQ also crafts delicious sandwiches and salads fresh in store, every day. PDQ is committed to creating deep roots in its local communities and has given over $6 million in dollars and in-kind donations to local charities, schools, and organizations since its inception. On October 30, 2011, the original PDQ restaurant opened its doors in Tampa (FL) and the concept now has 53 locations throughout Florida, New Jersey, New York and North Carolina. For more information, visit <a href=\"https:\/\/www.eatpdq.com\">eatPDQ.com<\/a>.<\/h6>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The new partnership allows PDQ Chicken to enhance its commitment to quality and service<\/p>\n","protected":false},"author":84,"featured_media":72005,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29730,29729,29718],"tags":[29696,223,30398,29599,29700,30419],"blue-badge":[],"class_list":["post-72001","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-enterprise-display","category-product-enterprise","category-product","tag-digital-display","tag-display","tag-grubbrr","tag-interactive-kiosk","tag-samsung-kiosk","tag-sara-grofcsik"],"acf":{"turn_off_retargeting":false},"fimg_mobile_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24163927\/pdq-chicken-samsung-cd-200x200.jpg","fimg_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/06\/24163927\/pdq-chicken-samsung-cd-432x286.jpg","primary_category":{"term_id":29730,"name":"Display","slug":"product-enterprise-display","term_group":0,"term_taxonomy_id":29730,"taxonomy":"category","description":"","parent":29729,"count":251,"filter":"raw","term_link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/category\/product\/product-enterprise\/product-enterprise-display\/","term_path":"product\/product-enterprise\/product-enterprise-display"},"badge":false,"_links":{"self":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/72001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/comments?post=72001"}],"version-history":[{"count":0,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/72001\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media\/72005"}],"wp:attachment":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media?parent=72001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/categories?post=72001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/tags?post=72001"},{"taxonomy":"blue-badge","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/blue-badge?post=72001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}