{"id":76029,"date":"2024-11-26T09:00:13","date_gmt":"2024-11-26T14:00:13","guid":{"rendered":"https:\/\/news.samsung.com\/us\/?p=76029"},"modified":"2026-03-11T11:48:29","modified_gmt":"2026-03-11T15:48:29","slug":"top-technicians-bring-skill-speed-smarts-to-samsung-national-skills-and-repair-competition","status":"publish","type":"post","link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/top-technicians-bring-skill-speed-smarts-samsung-national-skills-repair-competition-2024\/","title":{"rendered":"Top Technicians Bring Skill, Speed &#038; Smarts to Samsung National Skills and Repair Competition"},"content":{"rendered":"<p>This past month, <a href=\"https:\/\/www.samsung.com\/us\/support\/?r=true&amp;referrer=usnewsroom\" target=\"_blank\" rel=\"noopener\">Samsung Care<\/a> hosted its annual National Skills and Repair Competitions, bringing together top Mobile Experience (MX), Consumer Electronics, and Home Appliance (CE) technicians from across the country to showcase and put their skills to the test. The event underscores Samsung\u2019s commitment not only to providing a customer-first care experience but also to fostering continuous learning and skill development for its technicians.<\/p>\n<p>Interest in trade careers is on the rise, especially among Gen Z, who are driving a new wave of enthusiasm for hands-on professions. According to a recent <a href=\"https:\/\/www.creditkarma.com\/about\/commentary\/gen-z-drives-a-resurgence-in-blue-collar-work?awc=66532_1727793345_ca88b1d2282729e5169a1442555e8bcd&amp;source=aw&amp;s=awin_acq&amp;adcampaign=core_acq_awin&amp;ovkey=78888&amp;ovmtc=Skimlinks&amp;adcopy=0&amp;awc=66532_1731602216_ea7394c30584ab24b037db5b08f3fb57&amp;source=aw&amp;s=awin_acq&amp;adcampaign=core_acq_awin&amp;ovkey=78888&amp;ovmtc=Skimlinks&amp;adcopy=0\" target=\"_blank\" rel=\"noopener\">Harris Poll<\/a>, 78% of Americans report seeing more young adults pursuing trade careers, with nearly a quarter of those not currently in a trade considering a switch\u2014particularly Gen Z (50%) and Millennials (42%).<\/p>\n<p>Through initiatives like the National Skills Competition, Samsung is fueling this movement by giving its technicians an engaging way to develop new skills, refine their expertise, and thrive in a competitive, fun learning environment that fosters camaraderie and professional growth.<\/p>\n<p>\u201cOur annual competitions are a core part of Samsung\u2019s commitment to delivering proactive, high-quality care,\u201d said <strong>Mark Williams, Vice President of Customer Care at Samsung Electronics America<\/strong>. \u201cThese events recognize our technicians&#8217; skills and support their growth in a fast-growing trade. It\u2019s inspiring to see their pride in Samsung and in showcasing our latest innovations\u2014all united by the shared mission of delivering the best experience for our customers.\u201d<\/p>\n<p><iframe loading=\"lazy\" title=\"Sixth Annual Samsung CE Care Skills Competition, 2024\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/yG8LVSl8aDI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>First up, at the sixth annual Samsung CE Care Skills Competition, 15 talented technicians gathered to vie for the coveted title of \u201cTop Tech.\u201d The top five performers advanced to the finals at the Samsung Technical Training Center in New Jersey, where they competed in tests for accuracy, speed, and customer satisfaction. These challenges required participants to troubleshoot quickly and handle complex scenarios with precision, showcasing their expertise in appliance repair.<\/p>\n<p>&#8220;I was honored to compete against four other contestants. Samsung is always on the cutting edge of technology. Through this experience, we got to work on five different products, showcase our technical knowledge and empathy skills in customer interactions, and reconnect with people I hadn\u2019t seen in a long time,\u201d said <strong>third place winner Rodney Perschon from The Repair Pros<\/strong>.<\/p>\n\n<p>&#8220;I&#8217;m very grateful to be here and honored to be selected for this competition. It\u2019s a point of pride, and I\u2019ve received a lot of support from Samsung. When I get to the customer, I try to better understand their needs and will share what I learned today with my colleagues,&#8221; said <strong>first-place winner Kwang Kim from NISI USA<\/strong>.<\/p>\n<p>This year\u2019s competition followed <a href=\"https:\/\/news.samsung.com\/us\/samsung-earns-1-for-service-excellence-in-tvs-and-home-appliances-by-acsi\/\" target=\"_blank\" rel=\"noopener\">#1 rankings in TVs for overall customer satisfaction and #1 in home appliance service experience<\/a> for the second year in row in the 2024 American Customer Satisfaction Index (ACSI\u00ae) survey. Samsung TVs also achieved #1 in product quality, service quality and service experience.<\/p>\n<p><iframe loading=\"lazy\" title=\"Annual Samsung Mobile Repair Repair Competition\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/9iA0t2lSMJI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Next up, Samsung MX Care techs took the stage for their annual Repair Competition \u2014 a showcase on improving device repair quality, customer satisfaction and technician skills. Fifteen participants gathered at Samsung\u2019s Plano, TX campus to test their skills in speed, accuracy, and compliance drills. After diagnosing issues, technicians quickly disassembled and reassembled devices, followed by quality checks to ensure craftsmanship.<\/p>\n<p>\u201cThere&#8217;s a real sense of camaraderie here. That\u2019s what Samsung is all about, and it\u2019s one of the reasons I love the company and their products. It\u2019s always great seeing familiar faces and reconnecting with people I met five years ago,\u201d said <strong>third place winner Andrew Coleman from uBreakiFix<\/strong>.<\/p>\n<p>&#8220;This is a one-of-a-kind experience. You get to learn from others and find new ways to tackle problems,\u201d said <strong>first place winner Jimmy Hernandez from Samsung Branded NYC<\/strong>.<\/p>\n<p>The annual Repair Competition highlights how Samsung continues to lead in customer satisfaction with leading mobile care options \u2014 by investing in opportunities for technicians and expanding convenient care offerings. Over the past several years, Samsung has grown its service network, achieving <a href=\"https:\/\/news.samsung.com\/us\/samsung-scores-1-customer-satisfaction-overall-service-quality-mobile-2024-acsi\/\" target=\"_blank\" rel=\"noopener\">#1 Quality and Service Coverage in the U.S. for mobile device<\/a>. Additionally, Samsung earned <a href=\"https:\/\/news.samsung.com\/us\/samsung-scores-1-customer-satisfaction-overall-service-quality-mobile-2024-acsi\/\" target=\"_blank\" rel=\"noopener\">#1 customer satisfaction and #1 overall service quality among 5G mobile devices<\/a> in the 2024 American Customer Satisfaction Index Survey.<\/p>\n<p>The winners from each competition included:<\/p>\n\n<table id=\"tablepress-418\" class=\"tablepress tablepress-id-418\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><th class=\"column-2\"><strong>Home Appliance\/TV<\/strong><\/th><th class=\"column-3\"><strong>Mobile Experience<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><strong>First Place<\/strong><\/td><td class=\"column-2\">Kwang Kim \u2013 NISI USA<\/td><td class=\"column-3\">Jimmy Hernandez \u2013 Samsung Branded NYC<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\"><strong>Second Place<\/strong><\/td><td class=\"column-2\">Stephen Higgins \u2013 One-Stop\/SBB<\/td><td class=\"column-3\">Min Koo Kim \u2013 Samsung Branded New Jersey<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\"><strong>Third Place<\/strong><\/td><td class=\"column-2\">Rodney Perschon \u2013 The Repair Pros<\/td><td class=\"column-3\">Andrew Coleman \u2013 uBreakiFix<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-418 from cache -->\n<p>Looking for more news or need additional support from the Samsung Care team? Visit the <a href=\"https:\/\/www.youtube.com\/@SamsungCare\" target=\"_blank\" rel=\"noopener\">Samsung Care YouTube Channel<\/a>, check out the <a href=\"https:\/\/www.samsung.com\/global\/galaxy\/apps\/samsung-members\/?r=true&amp;referrer=usnewsroom\" target=\"_blank\" rel=\"noopener\">Samsung Members App<\/a> and <a href=\"https:\/\/us.community.samsung.com\/t5\/Samsung-Community\/ct-p\/us?page=1&amp;tab=recent_topics\" target=\"_blank\" rel=\"noopener\">Samsung Communities<\/a>, or text us any time by messaging 1-800-SAMSUNG to start a conversation with a Samsung Care Pro.<\/p>\n\n\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"embedded recommended recommended-post\">\n\t\t\t<div class=\"embedded-inner\">\n\t\t\t\t<div class=\"card-badge\">\n\t\t\t\t\t<p>Recommended News<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"recommended-card\">\n\t\t\t\t\t<a href=\"https:\/\/news.samsung.com\/us\/6-easy-holiday-tips-for-stress-free-entertaining-healthy-season-from-samsung-care\/?r=true&#038;referrer=usnewsroom\" target=\"_blank\" class=\"recommended-news\" aria-label=\"6 Easy Holiday Tips for Stress-Free Entertaining &amp; a Healthy Season from Samsung Care \u2013 Read more\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/11\/15095123\/Turkey-Care-Tips-1.jpeg\" alt=\"Read more: 6 Easy Holiday Tips for Stress-Free Entertaining & a Healthy Season from Samsung Care\">\n\t\t\t\t\t\t<div class=\"details\">\n\t\t\t\t\t\t\t<div class=\"details-inner\">\n\t\t\t\t\t\t\t\t<h4>6 Easy Holiday Tips for Stress-Free Entertaining & a Healthy Season from Samsung Care<\/h4>\n\t\t\t\t\t\t\t\t<p>Read more<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"article-content\">\n\t\t<div class=\"article-body\">\n","protected":false},"excerpt":{"rendered":"<p>This past month, Samsung Care hosted its annual National Skills and Repair Competitions, bringing together top Mobile Experience (MX), Consumer Electronics, and Home Appliance (CE) technicians from across the country to showcase and put their skills to the test. The event underscores Samsung\u2019s commitment not only to providing a customer-first care experience but also to [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30349,29719],"tags":[289,49,766,389,40,399,30012,10676,30005,28904,126,125,30548],"blue-badge":[],"class_list":["post-76029","post","type-post","status-publish","format-standard","hentry","category-care","category-corporate","tag-employees","tag-home-appliances","tag-home-entertainment","tag-laundry","tag-mobile","tag-refrigerator","tag-repair","tag-samsung-care","tag-samsung-electronics-home-appliances-america-seha","tag-samsung-skills-competition","tag-smartphone","tag-television-tv","tag-workforce-investment"],"acf":{"turn_off_retargeting":false},"fimg_mobile_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/11\/21100309\/2024-Skills-competition-Highlight-V2-Revised.jpg-200x200.png","fimg_url":"https:\/\/img.us.news.samsung.com\/us\/wp-content\/uploads\/2024\/11\/21100309\/2024-Skills-competition-Highlight-V2-Revised.jpg-432x286.png","primary_category":{"term_id":30349,"name":"Care","slug":"care","term_group":0,"term_taxonomy_id":30349,"taxonomy":"category","description":"","parent":29719,"count":39,"filter":"raw","term_link":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/category\/corporate\/care\/","term_path":"corporate\/care"},"badge":false,"_links":{"self":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/76029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/comments?post=76029"}],"version-history":[{"count":1,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/76029\/revisions"}],"predecessor-version":[{"id":84683,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/posts\/76029\/revisions\/84683"}],"wp:attachment":[{"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/media?parent=76029"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/categories?post=76029"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/tags?post=76029"},{"taxonomy":"blue-badge","embeddable":true,"href":"https:\/\/samsung-newsroom-production.barbariangroup.com\/us\/wp-json\/wp\/v2\/blue-badge?post=76029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}