Samsung announces PDQ Chicken, the award-winning fast-casual chain famous for its fresh and flavorful chicken tenders, will roll out Samsung Kiosks powered by GRUBBRR to all states that PDQ operates in, including Florida, North Carolina, New York and New Jersey. The three-phase rollout began in April and was finalized in early June.

“The PDQ Chicken brand stands for ‘People Dedicated to Quality,’ which is a commitment that extends not only to the mindful ingredients in its food but also the guest experience inside its restaurants,” said Sara Grofcsik, Head of Sales, Display Division, Samsung Electronics America. “The intuitive, all-in-one ordering and payment system on the Samsung Kiosk enables PDQ to meet modern customer expectations for self-service with faster, more accurate orders that keep guests coming back for more, time and time again.”

Samsung interactive kiosks at PDQ chicken

In August of 2023, PDQ launched a pilot program with GRUBBRR, a cutting-edge provider of self-ordering technology, to test the effectiveness of its technology in decreasing operating costs, minimizing dependency on labor, increasing revenue and providing guests with a better overall experience. Throughout the pilot, the Samsung Kiosk powered by GRUBBRR met all success and satisfaction benchmarks by exceeding usage expectations, increasing average ticket size and creating operational efficiencies. In fact, 20% of PDQ customers choose automated upsells on Samsung Kiosks, contributing to a 25% average ticket increase.

closeup of Samsung display at PDQ Chicken

“We are thrilled to partner with GRUBBRR to enhance the guest experience at PDQ,” said Kep Sweeney, CEO of PDQ. “This partnership aligns with our commitment to innovation. By implementing GRUBBRR’s self-ordering technology, we are excited to streamline operations, improve efficiency, and embrace digital solutions to meet the evolving needs of our guests.”

Man ordering at a Samsung Kiosk at PDQ Chicken restaurant

“PDQ is a forward-thinking brand, implementing digital technologies to further their mission of providing the highest quality of service and food to their guests,” said Sam Zietz, CEO of GRUBBRR. “With our technology, PDQ restaurants will be able to create operational efficiencies that help streamline the ordering process and enhance the customer experience, while simultaneously increasing revenue.”

man in sunglasses ordering through a Samsung Kiosk at PDQ Chicken restaurant

The Samsung Kiosk integrates seamlessly into PDQ Chicken’s Point-of-Sale (POS) systems, enabling data flow through existing integrations. PDQ can use POS reporting features from the enterprise portal to tie performance against set KPIs and benchmarks for success.

Aerial view of a PDQ Chicken restaurant

To learn more about how Samsung Kiosks enable restaurants to deliver customers a modern, convenient self-service experience, please visit samsung.com/us/business/displays/interactive/kiosk/.

About GRUBBRR
Headquartered in Boca Raton, Florida, GRUBBRR is the leader in self-ordering technologies that are revolutionizing the way commerce is transacted. GRUBBRR’s award-winning ecosystem, which includes kiosks, smart lockers, kitchen display systems, order progress boards, digital menu signage, mobile ordering, POS, online ordering, and more, are proven to help businesses maximize revenue, decrease labor costs, and improve the consumer experience. With solutions that are adaptable and beneficial to a multitude of businesses, GRUBBRR powers both enterprise-level and small and medium businesses across verticals such as quick-service restaurants, fast casual restaurants, stadiums, movie theatres, casinos, micro-markets, retail, and more. To learn more about GRUBBRR and its products, visit grubbrr.com/ or connect with us on LinkedIn, Facebook, Instagram, Twitter and TikTok.
About PDQ
Founded in 2011, award-winning PDQ – “People Dedicated to Quality” – offers chef-driven recipes and mindful ingredients typically found in a fine casual restaurant with the value, speed and convenience of the fast food and fast casual segment. Outback Steakhouse co-founder Bob Basham and MVP Holdings CEO Nick Reader are the two principal owners of PDQ. Beloved throughout the Southeast and now beyond for its famous hand-breaded chicken tenders and signature sauces, PDQ also crafts delicious sandwiches and salads fresh in store, every day. PDQ is committed to creating deep roots in its local communities and has given over $6 million in dollars and in-kind donations to local charities, schools, and organizations since its inception. On October 30, 2011, the original PDQ restaurant opened its doors in Tampa (FL) and the concept now has 53 locations throughout Florida, New Jersey, New York and North Carolina. For more information, visit eatPDQ.com.