Samsung and Altitude Trampoline Park Franchisees Unveil Tech-Forward Guest Experiences

Samsung Electronics America today announced the launch of a new pilot program with Altitude Trampoline Park, the premier indoor family entertainment destination, to deploy display solutions powered by its Visual eXperience Transformation (VXT) content management system (CMS) across 10 locations.

Welcoming thousands of visitors daily, Altitude Trampoline Park seeks to replace legacy tools and static signage with a unified digital ecosystem that combines 4K UHD displays, the cloud-native VXT CMS and CieloVision™ AI monitoring. Together, the signage and solutions enable franchise owners to seamlessly showcase fresh branding visuals, maintain consistent communication and enhance safety in real time.

“VXT was built for the scale and speed of today’s connected businesses,” said Heather Gramcko, Executive Director of Solutions & Services, Samsung Electronics America. “It marks the next evolution in digital display management, giving franchise operators and national brands a smarter, more strategic way to engage audiences and manage their operations. Altitude Trampoline Park is a powerful example of that vision in action, and using VXT to not only unlock new efficiencies, but also to deliver dynamic, engaging experiences across locations.”

A leap forward in the guest experience

From check-in to concessions, Altitude Trampoline Park now provides a seamless, technology-forward guest journey. Front desks, food counters and private party rooms are outfitted with new Samsung 65” QBC Series 4K UHD displays, which feature dynamic, appealing visuals that keep families informed and entertained.

Upon entering the parks, VXT-powered content streamlines check-ins and guides guests through waivers, reducing wait times and creating a smoother start to their visit. In the concessions areas, digital menu boards replace static signage, giving customers real-time updates about promotions and new offerings. Franchise owners can now easily test ads or schedule deals for specific times of the day or for intended crowds.

Together, Samsung and CieloVision, an AI-powered monitoring system that uses cameras to analyze trampoline court activity, are integrating technologies to enhance staff response times, improve situational awareness and reinforce Altitude Trampoline Park’s commitment to providing a safe, enjoyable environment. With greater visibility and real-time alerts, staff can focus less on constant monitoring and more on creating memorable experiences for park guests.

“We look forward to potentially improving response time and efficiencies in our operational protocols,” Jessica McDonald, Vice President of Marketing, Altitude Trampoline Park. “What excites us most is how our digital signage ecosystem connects the entire guest journey and helps us deliver the energy, safety and fun that define our brand. We now operate smarter and engage guests more meaningfully to remain at the forefront of family entertainment.”

A jump in operational efficiency and lasting ROI

For Altitude Trampoline Park franchise owners, Samsung VXT introduces new levels of control and efficiency to daily operations. Through a single cloud-based platform, managers can schedule content, update promotions, and adjust pricing based on foot traffic to deliver timely offers.

By standardizing Samsung display technology across franchise locations, Altitude Trampoline Park establishes a consistent yet flexible framework that empowers local managers to operate independently while staying aligned with corporate strategy. For franchisees, that balance between autonomy and consistency is invaluable and a key driver of continued growth. Altitude is pleased to be at the forefront of this pilot program with Samsung and Cielo.

To learn more about how Samsung VXT and display solutions enhance the experience for Altitude Trampoline Park guests and franchise owners, read the full case study at https://insights.samsung.com/2025/10/29/samsung-technology-takes-altitude-trampoline-park-to-new-heights/.