Samsung and Batteries Plus Expand In-Warranty Walk-In Service for Galaxy Customers

Samsung Electronics America and Batteries Plus are expanding their partnership to offer easier access to in-warranty walk-in service for Galaxy smartphone repairs, often in the same day. By this fall, 35 Batteries Plus stores will transform into Samsung Authorized Service Centers (ASCs) to meet the demands of customers who prefer to get their phones repaired in-person, rather than mailing them in.

Since 2018, Batteries Plus has been part of Samsung’s Independent Service Provider (ISP) program, primarily handling out-of-warranty repairs. Now, these 35 stores will be able to address in-warranty repairs as well as service more device types, like foldables. Batteries Plus technicians at these locations will also undergo rigorous Samsung Certified training¹ setting the highest standard for quality device repairs. The partnership expansion is part of Samsung’s mission to make convenient, fast, and quality repair options accessible to more people across the country.

“We know the important role that Galaxy smartphones play in people’s lives, and it can be inconvenient to part with it for an extended time due to repair,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “Our enhanced partnership with Batteries Plus fills a crucial gap in communities where there isn’t an existing Samsung Care location or other authorized service centers. This means more customers can benefit from our customer-first care experience and get in-warranty repairs.”

All Batteries Plus locations are integral to Samsung’s robust care network. Batteries Plus technicians are certified in the Wireless Industry Service Excellence (WISE) program, established by the Cellular Telecommunications and Internet Association (CTIA). This means customers can have peace of mind that their devices will be fixed in accordance to a set of high industry standards, using Samsung genuine parts and equipment.

“Our expanded partnership with Samsung marks a significant milestone for Batteries Plus, taking our long-standing collaboration to a new level. Together, we’re meeting our customers where they live with convenient, expert Samsung device care — and contributing to a more sustainable future,” said Scott Williams, CEO & President of Batteries Plus.

Consumers can easily schedule their repair appointments through BatteriesPlus.com, and the 35 Batteries Plus stores will be featured on the service locator on samsung.com.

Samsung provides #1 Service Center Network Coverage in the U.S. for mobile devices.² There are more than 2,000 Samsung Authorized Care locations nationwide, covering more than 80% of the U.S. population for mobile product repair with a typical repair time of two hours or less. Consumers can rest assured that all repairs are backed by Samsung — with Samsung-certified professionals, genuine parts, and covering both in-warranty and out-of-warranty services. The company takes pride in helping people get the most out of their mobiles devices and ranked #1 in customer satisfaction among 5G mobile devices in the 2023 American Customer Satisfaction Index Survey (ACSI®).

To learn more about Samsung’s commitment to providing quality customer service, visit samsung.com.

About Batteries Plus

Batteries Plus, founded in 1988 and headquartered in Hartland, WI, is a leading omnichannel retailer of batteries, specialty light bulbs and phone repair services for the direct-to-consumer and commercial channels. The retailer also offers key programming, replacement and cutting services. Through a nationwide network of stores, the company offers a differentiated value proposition of unrivaled product selection, in-stock availability and customer service. Batteries Plus is owned by Freeman Spogli, a private equity firm based in Los Angeles and New York City. For more information on Batteries Plus’ products and services and to find the nearest Batteries Plus retail store near you, please visit batteriesplus.com.

¹ Samsung Electronics America develops and administers training, which ensures technicians have taken and passed general repair training, soft skills, and product specific training for Samsung products. Technicians who pass are considered “Repair Authorized” and certified to repair Samsung devices.

² Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee).