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Samsung Receives More J.D. Power Awards for Kitchen and Laundry Appliances Than Any Other Manufacturer in 2020
8/18/2020
Achieves highest ranking in J.D. Power 2020 Customer Satisfaction across the majority of appliance categories
Samsung Electronics America, Inc. is proud to announce the rankings and results of J.D. Power’s 2020 Kitchen and Laundry Appliance Satisfaction studies. Samsung has received more J.D. Power Awards for Kitchen and Laundry Appliances than any other manufacturer in 2020, ranking highest in eight out of 11 segments.
Consumer satisfaction was measured on a 1000-point scale and was based on six factors: ease of use, features, performance and reliability, price, styling and appearance, and warranty.
This year, Samsung ranked highest in all three segments of the J.D. Power 2020 Laundry Appliance Satisfaction Study.
- In Front-Load Washers, Samsung tied for number one out of 5 brands and performed highest in styling and appearance and features.
- In Top-Load Washers, Samsung ranked number one for the second year in a row out of 5 brands and performed highest in performance and reliability, price, ease of use, features, styling and appearance, and warranty.
- In Clothes Dryers, Samsung ranked number one for the second year in a row out of 5 brands and performed highest in performance and reliability, price, ease of use, features, styling and appearance, and warranty.
Samsung also ranked highest in five segments of the J.D. Power 2020 Kitchen Appliance Satisfaction Study.
- In Freestanding Ranges, Samsung ranked number one for the second year in a row out of 6 brands and performed highest in performance and reliability, ease of use, price, styling and appearance, and features.
- In Over-the-Range Microwaves, Samsung ranked number one for the second year in a row out of 6 brands and performed highest in price, styling and appearance, and features.
- In Dishwashers, Samsung ranked number one out of 8 brands and performed highest in price, features, and warranty.
- In French Door Refrigerators, Samsung ranked number one out of 4 brands and performed highest in performance and reliability, ease of use, price, styling and appearance, features, and warranty.
- In Top Mount Freezers (Two Door), Samsung ranked number one out of 6 brands and performed highest in performance and reliability, ease of use, price, styling and appearance, features, and warranty.