Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices.

We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible.

We remain in close contact with the CPSC throughout this process.

If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation.

We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process.