Samsung, together with carriers, is working to communicate the U.S. Department of Transportation’s new order to ban all Galaxy Note7 devices in carry-on and checked baggage on flights. We have encouraged airlines to issue similar communications directly to their passengers.

Any Galaxy Note7 owner should visit their carrier and retail store to participate in the U.S. Note7 Refund and Exchange Program now. We realize this is an inconvenience but your safety has to remain our top priority.