Corporate
How COVID-19 Is Shifting Job Responsibilities for Samsung Employees: Display
8/28/2020
Customers are seeing products, solutions, and services through a new lens – a lens that is continuing to evolve and likely to have a lasting effect on long-term behavioral trends.
As part of a Q&A series, Samsung employees across business areas share their views on what customers’ new expectations, needs and priorities are; how they plan to meet their evolved demands; and which habits are here to stay.
Name: Mario DiAntonio [LinkedIn]
Title: Director of Strategic Alliances, Display
Location: Atlanta, Georgia
Years with Samsung: 5 years, 8 months
1. Has your customer’s expectations, behaviors, and priorities evolved in this new environment? If so, how?
My customers’ expectations have absolutely evolved. From a communication and connection perspective, our interactions have become more frequent, personal and virtual. Video conference calls are the norm now and a meeting request is really an invitation into everyone’s home.