Corporate
Reinventing Roles for a New Era: Retail
5/15/2020
The COVID-19 pandemic is not only changing where and how we work, it is reinventing job roles — possibly permanently.
As part of a Q&A series, Samsung employees across business areas are sharing their views on how they have redefined their roles for today and what they expect their roles to look like in the future. They are also offering advice to those now entering the profession as the collective workforce discussion shifts from what now to what next.
Name: Jennifer Gymer [LinkedIn]
Title: Senior Operations Manager, Samsung Experience Stores
Location: Plano, TX
Years with Samsung: 5 years
1. What inspired you to pursue a career in Retail Operations?
I began working in retail during college. I was drawn to the collaborative nature of the role. I really love to work with my teams to build, create and execute strategic operational strategies, processes and procedures that deliver a heightened customer experience across Samsung Experience Stores.
2. How would you describe your day-to-day role pre-COVID?
For background, we have four Samsung Experience Stores in the U.S. and they are best in class when it comes to DTC brand experience. My retail and customer support teams and I are focused on creating unique and compelling ways to showcase Samsung’s suite of products and how they integrate into an intuitive ecosystem. We will continue to prioritize the customer experience as we enter a “new normal” and identify and adopt innovative ways to serve the Samsung community.