Corporate
Reinventing Roles for a New Era: Customer Care
6/18/2020
The COVID-19 pandemic is not only changing where and how we work, it is reinventing job roles — possibly permanently.
As part of a Q&A series, Samsung employees across business areas are sharing their views on how they have redefined their roles for today and what they expect their roles to look like in the future. They are also are offering advice to those now entering the profession as the collective workforce discussion shifts from what now to what next.
Name: Jeffrey Stowell [LinkedIn]
Title: Vice President, Customer Support and Digital Transformation
Location: Greenville, SC
Years with Samsung: 2 months
1. What inspired you to pursue a career in Customer Support Operations?
I was more than likely inspired to pursue a career in Customer Support Operations because of the ten summers I worked as a kid at my dad’s fruit stand in Sunnyvale, CA. I handled all aspects of the business and knew how to anticipate customers’ level of quality, service, and resolve to make for a great brand. Unknowingly at the time, I became more attached to having an innate ability to keep things simple, which proved to be a beacon for me as I moved into complex organizations.