Samsung Expands its Independent Service Provider Network, Adding Over 400 Cell Phone Repair (CPR) by Assurant TM Stores

Samsung and Cell Phone Repair ^TM by Assurant (“CPR”) are expanding their partnership to give customers even more options for trusted device care, even when their warranty has expired. For over three years, CPR has been an integral Independent Service Provider (ISP) within Samsung’s extensive and robust repair network.

From approximately 100 locations at the start of 2024, Samsung will add over 300 CPR locations  to its repair network by years end. This brings the total number of CPR stores to over 400 and the overall Assurant Repair Network to over 900 locations.¹

Trusted Galaxy Repairs: Certified Technicians and Genuine Parts

Whether it’s out-of-warranty repairs, cracked screens, a battery replacement – or to purchase device accessories – Galaxy customers can trust they will receive the best care possible now at any in network CPR store. All CPR Technicians are certified by the CTIA’s Wireless Industry Service Excellence (WISE) program.

With access to Samsung’s comprehensive training tools and videos, customers can have peace of mind knowing their devices are repaired to the highest industry standards — and that ISPs can complete their repair using only genuine Samsung parts and equipment. With most repairs taking less than 1 hour, CPR stores also offer customers the confidence of backing repairs with a limited warranty.

CPR services all Samsung smartphone models from the Galaxy S9 and later. Samsung Galaxy customers can count on CPR  to get their devices fixed quickly and reliably, allowing them to get back to their daily routines with minimal disruption.

“ISPs like CPR are vital to Samsung for making convenient device care options more readily accessible and guaranteeing that genuine Samsung parts are available at more locations.” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “Our commitment to repairing devices the right way gives Galaxy customers confidence that they are receiving the highest-quality care experience for extending the lifespan of their smartphones. Together with CPR, not only are we promoting environmental responsibility, but we’re also expanding customer options for trusted device care.”

“Expanding the number of CPR locations that are now certified Samsung Independent Service Providers to more than 400 by the end of 2024 allows us to provide more Samsung customers with greater options for their service needs.” Said Terry Jones, Vice-President, Retail Connected Living at Assurant.  “Above and beyond providing more options, CPR stores also give customers the confidence of a limited warranty on repairs, many of which are completed in under an hour.“

Consumers can easily locate the nearest CPR  location and start a repair through Cellphonerepair.com or find out more about our ISP locations on Samsung.com here.

Samsung Tops Customer Satisfaction with Leading Mobile Care Options

Samsung continues to deliver the highest customer satisfaction for mobile devices. Over the past several years, Samsung has grown its service network, achieving #1 Quality and Service Coverage in the U.S. for mobile devices.² Beyond Samsung’s ISP network, Galaxy owners can take advantage of an expansive array of customer-first care options, including:

• Over 9,000 Samsung Mobile certified repair technicians in the U.S.
• More than 2,000 Samsung Authorized Care locations, covering more than 84% of the U.S. population for same-day mobile product repair with a typical repair time of two hours or less.
• More than 450 ‘We Come To You’ vans offering in-person service within a 30-60 minute drive.
• Nationwide coverage across all 50 states to all mobile customers to get a repair performed via our Mail-In process.
• A comprehensive Self-Repair program for people who want to take device repair into their own hands.

Looking for more news or need additional support from the Samsung Care Team? Visit the Samsung Care YouTube Channel, check out the Samsung Members App and Samsung Communities or text us any time by messaging 1-800-SAMSUNG to start a conversation with a Samsung Care Pro.

¹ Assurant Repair Network includes CPR and Batteries Plus

² Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee).